Frequently Asked Questions & Answers
What areas do you cover?
We repair car paint damage throughout St Albans, Watford and Hemel Hempstead – including: Hemel Hempstead, St Albans, Harrow, Watford, Berkhamstead, Tring, Amersham, Chesham, Chalfont St Giles, High Wycombe, Great Missenden, Aylesbury, Princes Risborough, Harpenden, Redbourn, Hatfield, Welwyn Garden City, Edware, Pinner, Wembley, Rickmansworth, Kings Langley, Bushey, Abbots Langley, Borehamwood, Elstree, Radlett, Bourne End, Gerrards Cross.
How is the damage repaired?
The damage is repaired using our unique SMART (Small Medium Area Repair Technique). We effectively repair the area that is damaged as opposed to painting or replacing the whole damaged panel or part. For external repairs we use a unique three stage painting process, this ensure that the finish is as good as new. For interior repairs we use a specialized fabric, leather or trim repair system.
What if the panel is damaged?
If the panel or bumper is dented we can fill or remove the dent prior to painting, more extensive damage may need to be referred to a local body shop partner – send us an image of the damage and we can let you know if we can fix it.
Do you need to remove the panel?
No, all panels will be repaired in situ on the vehicle.
Why should I not use a local body shop or garage?
SMART Repair is a very specialised skill and the tooling and training needed to complete is very expensive, that why most body shops and garages sub contract the work to specialists like ourselves. By coming to us direct you cut out the margin that body shops and garages typical add on to the repair cost thus saving you money! Remember we will always come to you as well saving you the time and cost of a visit to a body shop or garage!
How much does a repair cost? Why are there no prices quoted on your web site?
Every repair is different and as such it is difficult to give you a price without having an understanding of the damage and the time needed to repair. We always recommend that clients contact us to discuss the damage; we will need to know where the damage is located, the size of the damage, what caused the damage and what finish is on the panel. Once we can answer these questions we will be able to give you a estimate over the phone. If you wish to go ahead with the repair we will schedule a time to visit and complete the work.
How long will the repair take?
It depends on the damage and the location of the damage, typically we will take less than 3 hours to complete most repairs although some larger damage can take longer. We will give you an estimate of the time to repair when we provide the costed estimate.
How can I pay for the repair?
We accept all major credit cards, cheques with a guarantee card and cash. We are VAT registered and will issue a VAT receipt for all work completed.
Is the work guaranteed or do you offer a warranty?
All our work is guaranteed for a period of twelve months from the date of the repair, once the repair is complete and you are completely satisfied with the work will payment be taken.
Do you need to be under cover or in garage?
No is the honest answer, but in wet it can be a great help if we can work under cover, we will also need access to a power and a cup of tea is always appreciated!
I am not in your quoted area can you help?
We are part of the Flying Colours network which has a series of franchisees operating throughout the UK for coverage in other areas please go to www.flyingcolours.co.uk for further details.
John Harper, Hemel Hempstead
John Harrison, Chalfont St Giles
H. Potter, Kings Langley
Get in touch
Call us on 07928 215 108 to get a quote or use our online form to send us your details and pictures of your scuffs and scrapes so we can give you a firm price.
Local ServiceWe cover the whole of St Albans, Watford and Hemel Hempstead.
We come to you and repair the damage at your home or workplace, you don't need to waste time taking your vehicle to a garage or bodyshop.
Our advanced SMART repair techniques mean it's possible to repair many small areas that would traditionally require a large respray in a bodyshop - saving you time and money.
Mobile scratch, scuff and bumper repairs throughout St Albans, Watford and Hemel Hempstead.